Returns & Exchanges

RETURNS & EXCHANGES

Please request a return at online@supplystore.com.au or via our Contact Form, within 3 days of delivery, provided the items are in their original condition — unworn, unwashed, with all tags attached, and free from any signs of use.

To qualify for a refund, returned items must be received by us within 14 days of the return request being lodged and in original condition. Online orders can only be returned via the online department.

Returns should be shipped via insured traceable mail in a secure package. We will not be held responsible for lost or misplaced returns. It is solely on the customer to ensure the items are returned safely.

Please note that returns received outside the applicable return period or not authorised, may not be accepted and are subject to the discretion of our Customer Care team.

We will review this on a case-by-case basis, and we hold the right to refuse a return if we deem to be unsatisfactory.

Acceptance of returns is subject to inspection and approval by our team. Returns due to change of mind will not be accepted.

We are unable to accept returns or exchanges based solely on box damage. Requests will be assessed on a case-by-case basis.

Exchanges or refunds cannot be made instore. No refunds or exchanges on sale items under any circumstances. 

We do not offer direct exchanges. If you wish to purchase an alternative item, please place a new order and return the original item for a refund.

Footwear must be returned in its original, unworn condition, with no signs of wear, marks, scuffs, or scratches, including on the soles. Returns must include the original shoe box in undamaged condition. To protect the packaging during transit, the shoe box must be placed inside a separate outer shipping carton.

For hygiene reasons, we are unable to accept returns of socks, underwear, or fragrances unless the item is deemed faulty.

Returned items deemed worn, untagged, washed or damaged, will be sent back at your expense.

Please note, we are not responsible for the return shipping cost of items.

Shipping costs will not be refunded.

FINAL SALE 

Products marked as “Final Sale — This item cannot be returned or exchanged” on the product page, is not eligible for a return or exchange, unless deemed faulty. This includes, but is not limited to, sale items, raffle products, and collaboration products.

RAFFLE RETURNS

Products won via the raffle are not eligible for a return or exchange, unless deemed faulty. As Raffle items are classed as limited ‘Final Sale’ and ‘Launch Product’ (hyped product with an ultra-fast shelf life), the Terms & Conditions agreed to upon entry are binding and will be upheld.

No changes to size or pick-up location can be made after an entry is placed.

FAULTS/REPAIRS/INCORRECT ITEM

If a product/s is damaged, defective or you have received an incorrect item, please contact us at online@supplystore.com.au as soon you discover the fault. Faults must be brought to our attention within 1 week of purchase. Please confirm your order number, as well as sending a photograph of the fault, as this will prevent any possible delays in the returns process. Upon receiving the defective product, we will then need to approve the claim.